RETURNS & REFUNDS
Refund & Exchange Policy
Clear information about returns, exchanges, eligibility requirements, fees, and refund timelines.
Refund & Exchange at a Glance
Return Window
3 Days
Eligible Condition
Unused & Unopened
Return Fee
AED 30.00
Refund Timeline
Up to 14 Days
Returns & Exchanges
We want you to be satisfied with your purchase. Eligible products may be returned or exchanged within 3 days of delivery, subject to the conditions outlined below.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the product must:
• Be unused, unopened, and in its original condition.
• Be returned in the original packaging with all accessories, manuals, and labels included.
• Be accompanied by the original invoice or valid proof of purchase.
• Be requested within 3 days of delivery.
Non-Returnable Items
For hygiene, safety, and product-integrity reasons, certain items cannot be returned or exchanged once opened or used, including:
• Products that have been opened, used, damaged, or altered after delivery.
• Personal-use, body-contact, hygiene, wound-care, respiratory, or similar medical products once the original packaging or hygiene seal has been opened.
• Special-order, customized, or specifically sourced products, unless otherwise agreed in writing.
• Products missing their original packaging, accessories, manuals, labels, or other supplied components.
• Products that cannot be resold safely or hygienically due to their nature or condition.
This does not apply where an item is defective, damaged on delivery, or supplied incorrectly, subject to inspection and applicable consumer rights.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact Mawared Medical as soon as possible after delivery.
Please provide your order or invoice details together with clear photos of the product, packaging, and the issue where applicable. Keep the original packaging and all supplied components until our team has reviewed the case.
After assessment, Mawared Medical will advise the appropriate resolution, which may include replacement, exchange, repair, or refund, as applicable.
Exchange Requests
Eligible products may be exchanged within 3 days of delivery, subject to product availability and the return eligibility conditions stated above.
If the requested replacement product has a different price, the customer will be informed of any price difference before the exchange is processed.
Exchange requests for opened, used, hygiene-sensitive, special-order, or otherwise non-returnable products may not be accepted unless the item is defective, damaged on delivery, or supplied incorrectly.
Return Delivery Fees
For eligible returns or exchanges requested for reasons other than a damaged, defective, incorrect, or incomplete delivery, a return delivery fee of AED 30.00 may apply.
If the return is due to an error by Mawared Medical, or because the item was delivered damaged, defective, incomplete, or incorrect, the applicable return or replacement delivery charges will be handled by Mawared Medical after the case has been reviewed and approved.
Refund Process
Once a return is received, the product will be inspected to confirm that it meets the applicable return conditions.
If the return is approved, the refund will be processed using the original payment method whenever possible.
Any applicable delivery or return charges may be deducted from the refundable amount where permitted under this policy.
Refund Timeline
Approved refunds are normally processed within up to 14 days after the returned item has been received, inspected, and approved.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Late or Missing Refunds
If you have not received an approved refund after the expected processing period, please first check with your bank, card issuer, or payment provider, as additional processing time may apply.
If the refund is still not showing after checking with your payment provider, please contact Mawared Medical with your order details so our team can assist you.
Need Help With a Return or Refund?
Questions about return eligibility, exchange requests, or refund status? Our team is here to help.
Call / WhatsApp: +971 56 344 9144
Email: info@mawaredmedical.ae